Terms and Conditions

Frequently Asked Questions

We’re here to help you find your perfect cozy escape! Explore our FAQs below for answers about our bohemian-inspired loungewear and sleepwear.

Do you ship to my country?
Yes, we ship worldwide!
Our luxurious silk, cotton, and linen robes and sleepwear sets are delivered to over 200 countries, bringing artisanal comfort to your doorstep. Enjoy free worldwide tracked shipping on all orders over $50. See the next question for detailed shipping times.

How long does shipping take? When will I receive my order?
Shipping times vary based on your location. Below are estimated delivery times after order processing:

Note: Delays may occur at U.S. customs due to recent tariff changes. Restricted shipping applies to the following countries due to import regulations: Bolivia, Brazil, Brunei, Chile, Costa Rica, Cyprus, Egypt, Estonia, Georgia, Honduras, Iceland, India, Jamaica, Jersey, Kosovo, Kuwait, Lesotho, Maldives, Malta, Mauritius, Mongolia, Morocco, Peru, Philippines, Qatar, Réunion, Saudi Arabia, Serbia, South Africa, Sri Lanka.
Orders are processed within 1–3 business days. You’ll receive a tracking number via email once shipped. If your order doesn’t arrive within 6 weeks, contact us for a full refund or reshipment.

Can I track my order after it’s dispatched?
Absolutely! Once your order ships, you’ll receive a tracking number via email (allow up to 5 days for updates). Track your order’s status directly on our website at lunarialoom.store/track. For assistance, email us at support@lunarialoom.store.

Do you offer a guarantee or return policy?
Yes, we offer a 30-day comfort guarantee! If your loungewear or sleepwear doesn’t meet your expectations or arrives faulty, email support@lunarialoom.store with your order details and photos of the issue. We aim to respond within 2 business days and offer refunds or exchanges for eligible items. Returns must be unworn and in original packaging.

Can I change or cancel my order?
You can cancel or modify your order within 12 hours of confirmation. Contact us at support@lunarialoom.store with your name and order number. After 12 hours, orders enter production and cannot be changed or canceled due to our artisanal manufacturing process.

What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are securely processed with 128-bit encryption for your peace of mind.

Do you offer promotional or affiliate opportunities?
Yes, we’d love to collaborate! Join our affiliate program or explore promotional opportunities to share Lunaria Loom’s bohemian-inspired sleepwear with your audience. Visit lunarialoom.store/collaborate for details.

Do I need to pay import duties?
Depending on your country, import duties may apply. For EU customers, new VAT regulations may increase duties on packages. We recommend checking local customs policies before ordering. Lunaria Loom is not responsible for additional fees, but we’re happy to assist with questions at support@lunarialoom.store.